Samples of wall, floor and mosaic tiles will consist of a portion of the tile and up to 4 sample portions will be delivered free of charge. Samples will be posted through a letter box if they fit, otherwise they will need a signature.
For all Floor Tile and Large Format Wall Tile orders a minimum £250 order value applies, for free delivery orders under there will be a delivery charge of £35 levied.
For all Small Format Wall Tile, Border Tile & Mosaic Tile orders a minimum £100 order value applies, for free delivery orders under there will be a delivery charge of £15 levied.
All Orders placed before 12pm are available for next working day delivery*.
All orders require a signature upon delivery.
If you order arrives on a wooden pallet it will be delivered to the nearest accessible location, every effort will be made to deliver your product to the nearest available delivery point, however hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearer to the delivery vehicle. If your property has restricted access please let us know at the time of ordering, this may incur an additional charge.
If goods are delivered on a wooden pallet – the pallet will be offloaded from the lorry onto a pallet truck, the courier is unable to assist with unloading the items off the pallet, therefore once the pallet is delivered it is under your care to unload. Due to insurance and health and safety regulations we are unable to transport goods into a Customer’s property. Please take care when removing all packaging of the delivery to avoid damages and injury. Please assess the weight of the boxes upon delivery, as tiles can be heavy, precautions may need to be made for unloading and handling.
Please note that once an order has been dispatched from our warehouse and is under the responsibility of the courier it is unable to be amended. Therefore please ensure that delivery dates, addresses and items are correct when placing your order.
We despatch our samples and small order consignments through appointed carriers, who may be able to advise delivery information, direct to you by SMS text messaging. When placing your order, please provide wherever possible, a mobile telephone number, as this will improve the level of service our delivery partners are able to provide to you.
*Please be aware due to unprecedented volumes of freight travelling into and around London, it may not always be possible to offer a next day delivery service, However, we will always aim to meet this target.
Please Note: Due to the distance from our distribution warehouse some areas in Scotland, Northern Ireland and off-shore islands will be subject to a Surcharge before orders can be accepted and processed, where required an additional £38.95 will be applied to delivery, regardless of total order value. Delivery can take between 3-5 working days.